Utilities Department

Forms
Pay My Bill

Billing Cycle

  • 25th of the month: Bills are mailed.

  • 10th of the month: Bills are due.  A 10% penalty is added onto bills paid after the 10th.

  • 13th of the month: Cutoff notices mailed with a specified disconnection date.

  • Monthly disconnection: Service disconnected for non-payment of past due bill - additional non-payment penalty of $50 will be charged.

The last day to pay your past due bill is the last Tuesday of each month before 5:00pm. If you are past this deadline you will need to pay your past due balance plus $50.

If your water has been shut off due to nonpayment and you pay your bill after 4:00, you will not get your water turned back on until the next business day. 

New Customers

No connections can be made on the day service is applied for. Service will be connected the following business day. To apply for service, new customers must:

  • complete an application for service at City Hall

  • provide a deposit ($100 or $200 depending on a delinquency check)

  • present a photo I.D. of both primary and co-applicant

Residential Charges

  • Water Service: $15.28 for the first 1000 gallons, $2.86 per 1,000 gallons thereafter

  • Sewer Service: $28.83 as a base rate and $6.44 for every 1,000 gallons of the average

Rural Charges

  • Water Service: $16.63 for the first 1000 gallons, $3.12 per 1,000 gallons thereafter

  • Sewer Service: $31.37 as a base rate and $7.00 for every 1,000 gallons of the average​

Attention Phone Scam
If you receive a phone call from the City of Willard, and are unsure of the individual calling, please do not give them any information over the phone.
If you have received a phone call that you feel may be malicious, please call us at (417) 742-3033 and we will verify if this is correct.  

If you have questions regarding your bill or account, you may contact the utility department at (417) 742-3033, or email Utilities

Public Works after hours emergency line:
417-300-1720
​Please note this number is for emergencies only. You will have to call during regular business hours to set up service.

High Water Bill?

12 Common Reasons For A High Water Bill
Credit:  Express Sewer & Drain Team
Dec 13 2021

12 Reasons for a High Water Bill